Refund policy

Refund Policy
- Refunds are only applicable if there is clear damage during delivery or a defect in the product.
- In the event of damage or defects, customers must report the issue within 24 hours of receiving the item, along with photographic evidence showing the condition of the product.
- If the damage or defect is verified, a refund will be processed as soon as possible.
- We do not offer refunds for dissatisfaction due to personal preference after delivery.

Returns and Exchanges
- No returns or exchanges are allowed on any products, as each item is custom-made and cannot be resold.
- If you notice an issue, please report it within the 24-hour window as stated in our Refund Policy.

 

The Treatery cannot be held liable for any balloons that pop, deflate, become damaged, or deteriorate after they have been received. This includes, but is not limited to, damage caused by heat, cold temperatures, direct sunlight, sharp objects, rough handling, transportation after collection, adverse weather conditions, or any other circumstances beyond our control.

No refunds, replacements, or compensation will be offered for balloons that are damaged after collection.